---
title: "Viewing reports on calls made"
url: "https://help.monema.com/en/article/viewing-reports-on-calls-made"
language: "en"
last_updated: "2025-03-07T13:32:19.153Z"
---

# Viewing reports on calls made

PBX Control panel

Users with administration permissions can view call reports in the section **Reports** \> **Advanced**.

Users with administration permissions can view reports on calls in the Home / Reports section.

In this section you can visualize graphics and consult the data of made or received calls:

-   **Abandonment percentage:** percentage of callers that hang up before being attended.
-   **Answered:** number of answered calls.
-   **Average answered calls:** percentage of answered calls.
-   **Average duration:** average duration of calls (in minutes).
-   **Average time with agent:** average duration of an answered call.
-   **Blocked:** number of blocked calls (which have given “busy”).
-   **Cost:** cost in euros of the calls made.
-   **Unanswered:** number of unanswered calls.
-   **Service level:** percentage of calls answered before the service level specified in the filters.
-   **Queue time:** time in minutes that a caller is waiting to be attended during the interval.
-   **Totals:** number of received calls.

You will be able to select one of the indicators to visualise it as a **graph** and compare it between both datasets and even **export** it to a .csv file for further editing.

For more information about the use of the filters see the help section.

> **Note:** If you do not have this functionality and would like to use it, please contact us at [info@monema.com](mailto:info@monema.com?subject=Information%20about%20advanced%20reporting) to consult the conditions.